INTRODUCTION TO SALESFORCE

    Salesforce began in 1999 with a vision of reinventing Customer Relationship Management (CRM). THE use of cloud computing has revolutionised the way enterprise software is delivered and used, changing the industry forever.

    Since it is one of the best CRM solution, Salesforce products have run entirely in the cloud. That means it’s all online – no software, no hardware. There are no expensive setup costs, no maintenance, your employees can work from any device with an internet connection – smartphone, tablet or laptop. This revolutionary approach has helped to make Sales Cloud the world’s number 1 CRM system.

    You will learn the basics of creating classes and triggers in Force.com code as well as best practices and development methodology concepts that will help you be successful as you start to build your first Force.com applications. This course also covers using Apex to build and customize Visualforce pages and along with you will learn. Integrating with Force.com covers the key elements of how to design and implement all types of integrations with the Force.com cloud platform.

By the end of this Salesforce training course, you will be able to:
H Configure and manage Sales and Service Cloud
Gain insight into each of the functional user groups (Inside Sales, Outside Sales, Marketing, Customer Support, and Management)
Implement automation, security, debugging, data validation, and customize apps
Deploy applications and manage changes on the Force.com platform
Develop new applications using the declarative interface and Force.com fundamentals
Configure the user interface
This Salesforce certification training course is suitable for:
Individuals looking to build a career in Salesforce
App Builders
Developers
System Administrators
Sales Representatives
IT Managers
Product Managers
Sales Force Course Content & Cloud Computing Fundamentals:
Introduction to the Cloud Computing
Evolution of Cloud Computing
Comparisons with other computing techniques fetchers
Key characteristics of cloud computing
Advantages/Disadvantages
Classification of Cloud Computing
Based on as a service model
SAAS (Software as a service)
PAAS (Platform as a service)
IAAS (Infrastructure as a service
Based on deployment or access model
Cloud
Private Cloud
Hybrid Cloud
Sales Force CRM Concepts:
What is CRM?
How CRM can help?
Sales force CRM Navigation terminology
Compare Salesforce.com CRM with other CRM products
Customization in sales force .com CRM
Introduction to sales force CRM Setup tool
Personal Setup
App Setup
Admin Setup.
Salesforce.Com Cloud Overview:
Sales Cloud
Service Cloud
Collaboration Cloud
Project development life cycle
Sales force editions
Apex data loader
Organization Administration:
Set your organization’s language & locale
Manage currency
Customization:
Create custom profiles & custom fields
Define dependent pick list
Customize lookup fields
Customize validation & formulas
Customize page layouts
Customize standard related lists
Use field-level security
Workflow:
Define workflow
Set up workflow rules
Set up workflow tasks & alerts
Workflow Approvals:
Plan approvals using workflow
Use the approval wizard – standard vs. jump start
Create workflow approvals
Security & Access:
Create & Manager Users
Set organization-wide defaults
Learn about record accessed
Create the role hierarchy
Learn about role transfer & mass Transfer functionality
Profiles, Login History
Data Utilities:
Importing overview
Learn about import solutions & Custom Object records using the data loader
User mass delete
Initiate weekly export
Use storage
Analytics:
Create custom reports
Use advanced filters
Use conditional highlighting
Use custom summary formulas
Use dashboards
Extending Salesforce CRM:
Learn about custom objects
Learn about custom tabs
Learn about custom web tabs
The Appexchnage:
The AppExchange
Install an app
Delete an app
Visual Force:
Introduction and Tools
Purpose of Visualfoce
MVC Architecture
Controllers:
Variables and Formulas
Standard Controllers and Standard List Controllers
Custom Controllers and Controller Extensions
Using static resources and custom components
Styling VF pages
Overriding buttons, links and tabs with VF
Using JavaScript in VF Pages
Advanced examples
Apex:
Introduction to Apex
Pupose of Apex
Apex Fundamentals:
Collections
Loops
Apex Scheduling:
Triggers
Invoking Apex
Classes, Objects and Interfaces
Testing Apex
Dynamic Apex
Batch Apex
Debugging Apex
Deploying Apex
Developing Apex in managed packages
Objects and the Database
Objects and the Database
What is an sObject
SOQL and SOSL Queries
Key features
55 hours of interactive instructor-led live training
Course aligned with the official Salesforce Certification Guide
1 Live projects, 5 case studies, 5 quizzes & more
Course completion certificate

    What projects will I work on as part of the course?

    Salesforce training offers participants the opportunity to work on live industry-based projects that span across unique industry needs.
    Implementing an end-to-end Recruitment Process

    Project Scenario:

    A US-based placement company wants to use Salesforce for implementing an end-to-end recruitment process. A team is formed to track the jobs posted by recruiters as well as candidate responses.

    The team wants to track the information on the candidates, capturing their experience details and work preferences. The team also wants to incorporate some business rules in an automated process which will make it an effective system.

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